定義
1. 客戶：報名課程或使用 Malvern International 服務的個人或實體。
2. 簽證信函：由 Malvern International 簽發的正式文件，用以支持客戶的簽證申請。
3. UKVI：United Kingdom Visas and Immigration（英國簽證與移民局），負責簽證法規與合規性的政府機關。
4. 短期學習簽證：以短期學習為目的前往英國的個人簽證。
5. 住宿預訂費用：透過 Malvern International 預訂住宿收取不可退還的費用。
6. 延期：根據 Malvern International 的政策，將客戶的課程開始日期推遲到協定的較後日期。
1.簽證
1.1.客戶必須支付 300 英鎊的保證金（不可退還），才能收到申請短期學習簽證的簽證信函。
1.2.更改簽證信函一次免費。如需任何其他更改，客戶必須為每次更改額外支付 300 英鎊的押金（不可退還）。
1.3.客戶須自行負責取得正確的簽證。Malvern International 對不成功的簽證申請或相關費用概不負責。
1.4.如果簽證被拒絕一次，Malvern International 可以選擇不簽發新的簽證信。
1.5.客戶必須在課程開始日期前至少兩週完成簽證手續。Malvern International 不對大使館或移民當局就入境簽證或延期所做的決定負責。
1.6.客戶必須通知 Malvern International 有關簽證進度，並在簽證延遲的情況下至少提前兩週通知，以延遲其開課日期，且無需支付額外費用。可用性和價格可能會變更。
1.7.客戶必須在上課前和上課期間遵守英國簽證與移民局 (UKVI) 的所有規定。Malvern International 必須向 UKVI 報告任何違規情況，對於偽造簽證申請，可能導致課程終止，且不退費。
1.8.Malvern International 保留客戶在課程第一天的護照、簽證、當地聯絡方式和近親（如父母、丈夫、妻子）的副本。
2.註冊與付款
2.1.通過註冊，客戶授權 Malvern International 根據英國一般資料保護條例 (GDPR) 收集、儲存和分享他們的資訊。未滿 18 歲的客戶需經父母同意。
2.2.註冊後，客戶將被加入郵寄名單，並可隨時取消訂閱。
2.3.發票作為全額支付費用的具有約束力的合約。
2.4.付款必須在課程開始日期前 28 天收到。逾期付款可能會收取罰款或更改服務。
2.5.客戶可透過銀行轉帳或銀行卡付款，但客戶需承擔所有銀行費用。Malvern International 必須以發票上列明的貨幣收取款項。
2.6.註冊費不予退還。
2.7.透過 Malvern International 預訂住宿需要支付住宿預訂費，此費用不予退還。
2.8.沒有課程用書是不允許參加課堂的。客戶將被自動收取課程書費，以支付一本課程書的費用。
2.9.費用只包括發票上所列的服務。可能需要支付額外費用，例如考試費和差旅費。
2.10.對於三個月或更長的課程，客戶可要求分期付款。在此情況下，課程的第一個月和最後一個月為第一期付款，其餘月份按月預付。逾期或未付款可能會導致學習中止。
3.延期、取消和退款
3.1.建議客戶購買涵蓋醫療、個人風險、財產損失/盜竊以及課程取消的保險。
3.2.簽證押金費用不予退還。如果簽證被拒，其他費用可辦理退款，但必須至少提前 14 天通知，並附上拒簽信副本（請參閱以下進一步條件）。
3.3.在簽證簽發後取消簽證的客戶將不獲退款，Malvern International 將遵循 UKVI 有關通知當局的指引。
3.4.無簽證客戶的退款需視通知期限而定：
3.4.1.21 天或更多英國工作日：退還所有學費，但不退還簽證押金、註冊費和住宿預訂費。
3.4.2.11-20 英國工作天：退還 50% 的學費，但不退還簽證保證金、註冊費和住宿預訂費。
3.4.3.10 個或更少的英國工作日：無退款。
3.5.除非另有說明，否則住宿退款遵循 3.4.1、3.4.2 和 3.4.3 中與學費相同的規則，但可能適用通知期的附加條件，並在預訂時告知。
3.6.退款會在 20 個英國工作日內處理，任何相關的銀行手續費將從退款金額中扣除。例如，銀行資料錯誤將導致額外的 50 英鎊行政費用。
3.7.課程延遲允許凍結學費積分最長六個月。延遲期間從週日開始，Malvern 要求在延遲期間開始前至少提前一周通知。
3.8.如果要求的課程有空位，Malvern International 將允許從一種類型的課程轉學費學分到另一種類型的課程。轉課從星期一開始，而 Malvern International 要求在轉課開始前至少提前一週通知。如果課程結束日期因此而改變，則必須符合 UKVI 的規定。
3.9.允許在相同的時間內轉移給家庭成員。
3.10.在符合簽證條件的情況下，客戶可以為 12 週或更長的課程申請假期休息。
3.11.如果客戶生病，只有在三天以上，且客戶向 Malvern 提供醫療證明的情況下，才可恢復課程。
3.12.如果客戶未在開課日期到達，且未在課程開始的前兩週內聯絡 Malvern International，則課程將被取消，且不退費。
3.13. If The Client does not arrive on the start date but contacts Malvern in the first two weeks of the course, any missed time cannot be recovered. The Client can attend the remaining time as planned or postpone their course (see postponement terms).
4. Behaviour and expulsion
4.1. The Client may be expelled without refund for violations of UK law or serious breaches of Malvern International’s code of conduct.
4.2. The Client may be expelled without refund for abusive behaviour or misuse of property.
4.3. Malvern International will expel The Client without any refund if The Client uses accommodation and Malvern International’s property illegally or disrespectfully. This includes using it for The Client’s own commercial activities or accessing pornographic, extremist, or offensive material.
4.4. The Client is financially liable for any damage caused to school, accommodation, or fellow clients’ property.
5. Attendance
5.1. Malvern International closes on English public holidays without refund. Clients may make up missed hours at a time scheduled by Malvern International.
5.2. Clients must follow classroom rules, including punctuality, attendance, and homework completion. Repeated failures to meet these expectations may result in exclusion.
5.3. Malvern International’s rules around lateness will be explained to all clients on their first day and are included in the pre-arrival documents. The Client will be refused entry to class if they arrive late.
5.4. Lessons typically take place in the first part of the day, but Malvern International offers lessons from 9.00-18.00 and it is Malvern International’s decision what time The Client has their lessons.
5.5. Malvern International courses are for different language levels. The Client must do a level test and if The Client is not at the right level they will be moved to a different course. It is Malvern International’s decision and judgment what The Client’s level is to start or change a course.
5.6. Course level changes or cancellations due to insufficient enrolment are at Malvern International’s discretion.
5.7. The Client receives a certificate if they attend 80% or more of their course. Malvern International can provide an attendance letter for those who attend less than 80%.
6. Accommodation
6.1. The accommodation must be for a client who is attending a course at Malvern International.
6.2. The accommodation is only reserved after The Client has completed all parts of the accommodation application form and The Client has paid in full or an agreed deposit.
6.3. There is an accommodation booking fee for any accommodation booking. Some types of accommodation may request a refundable deposit payment to cover possible damages.
6.4. The minimum accommodation booking is one week for homestay and two weeks for residences.
6.5. Malvern International offers accommodation as weekly bookings that start on a Sunday (unless another day is stated).
6.6. The Client must arrive at the times stated in the booking and inform Malvern International of expected arrival and departure times by giving Malvern International flight/travel details.
6.7. The accommodation Malvern International offers is subject to availability and Malvern International reserves the right to cancel or change accommodation arrangements without notice. If The Client’s accommodation needs to change due to circumstances beyond Malvern International’s control, Malvern International will offer an alternative.
6.8. The accommodation prices Malvern International offers depend on other parties so Malvern International reserves the right to change prices and will give The Client 28 days’ notice.
7. Accommodation cancellation and changes
7.1 If The Client gives written notice 21 UK working days or more before the accommodation start date, Malvern International will refund all accommodation fees except the accommodation booking fee (and see point 7.4 below).
7.2. If The Client gives written notice 11-20 UK working days before the accommodation start date, Malvern International will refund all accommodation fees except the accommodation booking fee and one week of accommodation fees (and see point 7.4 below).
7.3 If The Client gives written notice 10 UK working days or less before the accommodation start date, Malvern International will refund all accommodation fees except the accommodation booking fee and two weeks of accommodation fees (and see point 7.4 below).
7.4 Some accommodation may have stricter refund rules or not give any refunds at all. The Client will be informed at the time of booking if any additional cancellation or change costs apply.
7.5 If The Client wants to extend their accommodation, they must organise it with Malvern International and pay Malvern International at least 7 days before the extension starts. Malvern International cannot guarantee the same host when a client extends.
7.6 If The Client wants to change their homestay accommodation, they must give Malvern International two weeks’ notice and pay a change fee.
7.7 If The Client wants to change their homestay accommodation start or end date, they must give Malvern International two weeks’ notice.
7.8 Malvern International will expel The Client from their accommodation without any refund if The Client does not respect the rules stated in the accommodation documentation they receive.
8. Transfers
8.1. The Client must pay a fee for extra waiting time if there are delays to their journey that are not communicated by the airport tracking service, or alternatively communicated to Malvern International by The Client at least two hours before the organised pick-up time.
8.2. The Client will receive no refund and must pay any extra costs caused by a mistake in the travel details given by The Client.
8.3. If The Client gives 5 UK working days or more notice before the transfer, Malvern International will refund all of the transfer fee.
9. Liability
9.1. Malvern International is not liable for failure to perform its obligations if such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Refunds are not to be made in such cases.
9.2. Malvern International is not liable for loss, damage, or injury to persons or property.
10. Data protection
10.1. Under the Data Protection Act and General Data Protection Regulations, Malvern International must protect The Client’s information. All personal information is treated confidentially. The data is held on a secure password-protected server and is held, used, and ultimately destroyed in strict accordance with The General Data Protection Regulation (GDPR) (EU) 2016/679. The full data protection policy can be found on Data Protection Policy
10.2. Only selected staff at Malvern International use The Client’s information so they can provide education, training, and educational support services such as accommodation and travel to The Client. It is also necessary for Malvern International to ensure the safeguarding of clients and maintain client welfare. In addition, this information is used by Malvern International to administer the school’s property, maintain accounts and records, and support and manage employees.
10.3. Your personal data will only be revealed to Police, UK Visa and Immigration (UKVI), or school inspecting bodies if requested.
10.4. Malvern International’s website cookie policy can be viewed on Cookie 政策.
11. Other
11.1. Malvern International takes all feedback and complaints seriously, either made informally or formally. Please see the complaints policy for more detail Complaints Policy. For complaints before arriving or after departing, email the student services officer at malvern@malvernplc.com.
11.2. Tuition fees are covered under the ‘Consumer Protection (Distance Selling) regulations (2006)’. This means The Client can receive a full refund of their tuition fees if they cancel within seven days of booking. This rule does not apply to other fees and services.
