{"id":23609,"date":"2025-04-16T11:05:40","date_gmt":"2025-04-16T11:05:40","guid":{"rendered":"https:\/\/malvern.onyx-sites.io\/?page_id=23609"},"modified":"2025-05-20T14:49:47","modified_gmt":"2025-05-20T14:49:47","slug":"%e6%8a%95%e8%a8%b4%e6%94%bf%e7%ad%96","status":"publish","type":"page","link":"https:\/\/malvernhouse.com\/zh_tw\/useful-information\/policies\/complaints-policy\/","title":{"rendered":"\u6295\u8a34\u653f\u7b56"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23609\" class=\"elementor elementor-23609\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb3ce69 body-header-small colour-block e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"6cb3ce69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77929e24 section-style-blue elementor-widget elementor-widget-Section settings\" data-id=\"77929e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"Section settings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57e0210a e-con-full e-flex translate-yes e-con e-child\" data-id=\"57e0210a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c4cc7d elementor-widget elementor-widget-heading\" data-id=\"67c4cc7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u99ac\u723e\u6587\u653f\u7b56<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-714138e9 e-con-full e-flex translate-yes e-con e-child\" data-id=\"714138e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e59987b elementor-widget elementor-widget-heading\" data-id=\"e59987b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u6295\u8a34\u653f\u7b56<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4ada63 e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"c4ada63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfae74 elementor-widget elementor-widget-text-editor\" data-id=\"1cfae74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1.\u76ee\u7684\u8207\u7bc4\u570d<\/h2><p>\u672c\u6587\u4ef6\u5305\u542b\u5b78\u751f\u6295\u8a34\u7a0b\u5e8f\u3002<\/p><p>\u8a72\u7a0b\u5e8f\u7684\u7bc4\u570d\u50c5\u9650\u65bc\u8207\u5b78\u751f\u5728\u5b78\u6821\u7684\u9ad4\u9a57\u6709\u95dc\u7684\u6295\u8a34\uff0c\u5305\u62ec\u5b78\u6821\u63d0\u4f9b\u7684\u670d\u52d9\u548c\u8a2d\u65bd\u6216\u4efb\u4f55\u652f\u63f4\u670d\u52d9\uff0c\u5982\u4f4f\u5bbf\u3002<\/p><h2>2.\u539f\u5247<\/h2><p>2.1 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\u9019\u4e9b\u7a0b\u5e8f\u65e8\u5728\u63d0\u4f9b\u4e00\u500b\u7c21\u55ae\u6613\u61c2\u7684\u9014\u5f91\uff0c\u8b93\u5b78\u751f\u53ef\u4ee5\u5411\u9069\u7576\u7684\u5de5\u4f5c\u4eba\u54e1\u63d0\u51fa\u610f\u898b\u3001\u5efa\u8b70\u548c\u6295\u8a34\u3002<\/p><p>2.5 \u5b78\u6821\u5c07\u78ba\u4fdd\u5411\u4efb\u4f55\u63d0\u51fa\u610f\u898b\u3001\u5efa\u8b70\u6216\u6295\u8a34\u7684\u5b78\u751f\u63d0\u4f9b\u7684\u670d\u52d9\u548c\u95dc\u61f7\u4e0d\u6703\u56e0\u6240\u63a1\u53d6\u7684\u884c\u52d5\u800c\u53d7\u5230\u4efb\u4f55\u5f71\u97ff\uff0c\u4f46\u5b78\u6821\u5e0c\u671b\u5b78\u751f\u4e0d\u6703\u9032\u884c\u7463\u5c51\u7121\u804a\u6216\u7121\u7406\u53d6\u9b27\u7684\u6295\u8a34\u3002<\/p><p>2.6 \u5b78\u6821\u6703\u76e1\u53ef\u80fd\u70ba\u8a55\u8ad6\u3001\u5efa\u8b70\u548c\u6295\u8a34\u4fdd\u5bc6\u3002\u4f46\u662f\uff0c\u901a\u5e38\u61c9\u544a\u77e5\u670d\u52d9\u63d0\u4f9b\u8005\u5df2\u63d0\u51fa\u6295\u8a34\uff0c\u4e26\u6b63\u5728\u8abf\u67e5\u4e2d\u3002<\/p><p>2.7.   \u4e0a\u8ff0\u6bb5\u843d\u7d55\u4e0d\u5f71\u97ff\u73fe\u884c\u8655\u7406\u54e1\u5de5\u7d00\u5f8b\u4e8b\u5b9c\u7684\u7a0b\u5e8f\u3002<\/p><h2>3.\u7533\u8a34\u7a0b\u5e8f<\/h2><h3>3.1 \u975e\u6b63\u5f0f\u968e\u6bb5\uff08\u53c3\u898b\u4e0a\u6587 2.1\uff09\uff1a<\/h3><p>\u6211\u5011\u5e0c\u671b\u5f88\u591a\u554f\u984c\u901a\u5e38\u90fd\u80fd\u4ee5\u975e\u6b63\u5f0f\u7684\u65b9\u5f0f\uff0c\u672c\u7740\u548c\u89e3\u7684\u7cbe\u795e\u4f86\u8655\u7406\uff0c\u800c\u7121\u9700\u8a34\u8af8\u6b63\u5f0f\u7684\u7a0b\u5e8f\u3002\u4f5c\u70ba\u7b2c\u4e00\u6b65\uff0c\u5982\u679c\u5b78\u751f\u5c0d\u4ed6\/\u5979\u6240\u7372\u5f97\u7684\u670d\u52d9\u611f\u5230\u4e0d\u6eff\uff0c\u61c9\u5617\u8a66\u8207\u4ed6\/\u5979\u7684\u5c0e\u5e2b\u3001\u5b78\u7fd2\u4e3b\u4efb\u6216\u5b78\u6821\u6821\u9577\u89e3\u6c7a\u554f\u984c\u3002\u5728\u8a31\u591a\u60c5\u6cc1\u4e0b\uff0c\u6b64\u4eba\u662f\u56de\u61c9\u6295\u8a34\u7684\u6700\u4f73\u4eba\u9078\u3002\u4f46\u662f\uff0c\u5982\u679c\u5c0d\u975e\u6b63\u5f0f\u6295\u8a34\u7684\u56de\u61c9\u4e0d\u6eff\u610f\uff0c\u5b78\u751f\u6709\u6b0a\u4f7f\u7528\u4e0b\u9762\u5217\u51fa\u7684\u6b63\u5f0f\u6295\u8a34\u7a0b\u5e8f\u3002\u53ea\u6709\u7576\u5b78\u751f\u8a8d\u70ba\u6295\u8a34\u975e\u5e38\u56b4\u91cd\uff0c\u7121\u6cd5\u4ee5\u975e\u6b63\u5f0f\u65b9\u5f0f\u8655\u7406\uff0c\u6216\u5c0d\u975e\u6b63\u5f0f\u8a0e\u8ad6\u7684\u7d50\u679c\u4e0d\u6eff\u6642\uff0c\u624d\u61c9\u4f7f\u7528\u6b64\u6b63\u5f0f\u6295\u8a34\u7a0b\u5e8f\u3002<\/p><h3>3.2 \u5b78\u6821\u968e\u6bb5<\/h3><p>\u5982\u679c\u5b78\u751f\u5e0c\u671b\u6839\u64da\u9019\u4e9b\u7a0b\u5e8f\u63d0\u51fa\u6b63\u5f0f\u6295\u8a34\uff0c\u4ed6\u5011\u5fc5\u9808\u5728\u76f8\u95dc\u4e8b\u4ef6\u767c\u751f\u5f8c\u4e00\u500b\u6708\u5167\u5411\u6821\u9577\u63d0\u51fa\u6295\u8a34\u3002<\/p><p>\u6d89\u53ca\u6821\u9577\u7684\u66f8\u9762\u6295\u8a34\u61c9\u76f4\u63a5\u901a\u904e\u96fb\u5b50\u90f5\u4ef6\u767c\u7d66\u6821\u9577\uff0c\u6216\u586b\u5beb Malvern House \u6295\u8a34\u8868\u683c\uff0c\u53ef\u5411 Malvern House \u63a5\u5f85\u8655\u7684\u5b78\u751f\u670d\u52d9\u5c0f\u7d44\u7d22\u53d6\u3002<\/p><p>\u6821\u9577\u901a\u5e38\u6703\u5728\u4e94\u500b\u5de5\u4f5c\u65e5\u5167\u89aa\u81ea\u56de\u8986\u5b78\u751f\u7684\u4fe1\u4ef6\u3002\u5982\u679c\u6821\u9577\u8a8d\u70ba\u6295\u8a34\u9700\u8981\u9032\u4e00\u6b65\u8abf\u67e5\uff0c\u4ed6\u5011\u6703\u5411\u5b78\u751f\uff08\u6216\u5176\u4ee3\u7406\u4eba\uff09\u89e3\u91cb\u5982\u4f55\u8655\u7406\u6295\u8a34\u3002\u6295\u8a34\u5c07\u5f97\u5230\u5168\u9762\u8abf\u67e5\uff08\u901a\u5e38\u9084\u6703\u9080\u8acb\u5b78\u751f\u89aa\u81ea\u8a0e\u8ad6\u6295\u8a34\u5167\u5bb9\uff09\uff0c\u5b78\u751f\u901a\u5e38\u6703\u5728\u5341\u500b\u5de5\u4f5c\u65e5\u5167\u6536\u5230\u66f8\u9762\u56de\u5fa9\u3002<\/p><p>\u5982\u679c\u5b78\u751f\u5c0d\u6536\u5230\u7684\u56de\u61c9\u611f\u5230\u6eff\u610f\uff0c\u4e26\u4e14\u4e0d\u5e0c\u671b\u9032\u4e00\u6b65\u8655\u7406\u6295\u8a34\uff0c\u5247\u5f9e\u6295\u8a34\u4e2d\u7372\u5f97\u7684\u8cc7\u8a0a\u5c07\u88ab\u7528\u65bc\u6539\u5584\u5b78\u6821\u63d0\u4f9b\u7684\u670d\u52d9\u3002<\/p><h3>3.3 \u4e0a\u8a34<\/h3><p>\u5982\u679c\u6295\u8a34\u5728\u5341\u500b\u5de5\u4f5c\u65e5\u5167\u6c92\u6709\u5f97\u5230\u89e3\u6c7a\u6216\u5b78\u751f\u4e0d\u6eff\u610f\uff0c\u5b78\u751f\u61c9\u5c07\u6295\u8a34\u901a\u904e\u5b78\u751f\u670d\u52d9\u5c0f\u7d44\u63d0\u4ea4\u7d66\u5b78\u6821\u8463\u4e8b\u3002<\/p><p>\u6821\u8463\u6703\u5c07\u5c0d\u6295\u8a34\u9032\u884c\u8abf\u67e5\uff08\u901a\u5e38\u6703\u9080\u8acb\u5b78\u751f\u672c\u4eba\u6216\u5176\u6307\u5b9a\u7684\u4eba\u58eb\u8207\u5b78\u751f\u8a0e\u8ad6\u6295\u8a34\u5167\u5bb9\uff09\uff0c\u5b78\u751f\u901a\u5e38\u6703\u5728\u5341\u500b\u5de5\u4f5c\u65e5\u5167\u6536\u5230\u66f8\u9762\u56de\u5fa9\u3002<\/p><p>\u5982\u679c\u5b78\u751f\u5c0d\u6536\u5230\u7684\u56de\u61c9\u611f\u5230\u6eff\u610f\uff0c\u4e26\u4e14\u4e0d\u5e0c\u671b\u9032\u4e00\u6b65\u8655\u7406\u6295\u8a34\uff0c\u5247\u5f9e\u6295\u8a34\u4e2d\u7372\u5f97\u7684\u8cc7\u8a0a\u5c07\u88ab\u7528\u65bc\u6539\u5584\u5b78\u6821\u63d0\u4f9b\u7684\u670d\u52d9\u3002<\/p><h4>3.3.1 \u7533\u8a34\u59d4\u54e1\u6703\u7684\u7d44\u6210<\/h4><p>\u6295\u8a34\u59d4\u54e1\u6703\u6210\u54e1\u4e4b\u524d\u4e0d\u5f97\u8207\u6848\u4ef6\u6709\u4efb\u4f55\u95dc\u806f\u3002\u6295\u8a34\u59d4\u54e1\u6703\u5c07\u7531\u4ee5\u4e0b\u6210\u54e1\u7d44\u6210\uff1a<\/p><p>\u6295\u8a34\u4eba<\/p><ul><li>\u4e00\u540d\u8463\u4e8b\u6703\u6210\u54e1\uff0c\u6216\u5b78\u6821\u6821\u9577\u6216\u6559\u52d9\u4e3b\u4efb\uff0c\u6216\u4eba\u529b\u8cc7\u6e90\u7d93\u7406\uff08\u5982\u9069\u7528\uff09<\/li><li>\u4e00\u540d\u4f86\u81ea\u5b78\u751f\u670d\u52d9\u5c0f\u7d44\u7684\u5b78\u6821\u884c\u653f\u4eba\u54e1<\/li><li>\u4e00\u540d\u5b78\u751f\u4ee3\u8868<\/li><li>\u4e00\u4f4d\u6559\u5e2b<\/li><\/ul><h4>3.3.2 \u4e0a\u8a34\u7684\u8077\u6b0a\u7bc4\u570d<\/h4><p>\u6295\u8a34\u59d4\u54e1\u6703\u7684\u8077\u6b0a\u7bc4\u570d\u61c9\u70ba\uff1a<\/p><p>i) \u8003\u616e\u5b78\u751f\u5c0d\u5176\u5728\u5b78\u6821\u9ad4\u9a57\u7684\u6295\u8a34\uff0c\u5305\u62ec\u5b78\u6821\u6216\u4efb\u4f55\u652f\u63f4\u90e8\u9580\u63d0\u4f9b\u7684\u670d\u52d9\u548c\u8a2d\u65bd\u3002<\/p><p>ii) \u5728\u9069\u7576\u60c5\u6cc1\u4e0b\uff0c\u5411\u8463\u4e8b\u6703\u548c\u5b78\u751f\u4ee3\u8868\u5831\u544a\u5176\u6c7a\u5b9a\u3002<\/p><h3>3.4 \u6700\u7d42\u4e0a\u8a34<\/h3><p>\u5982\u679c\u5b78\u751f\u5c0d\u4e0a\u8a34\u968e\u6bb5\u7684\u7d50\u679c\u4e0d\u6eff\u610f\uff0c\u6211\u5011\u9f13\u52f5\u4ed6\u5011\u806f\u7d61\u5b78\u6821\u7684\u8a8d\u8b49\u6a5f\u69cb\uff1a<\/p><p><strong>\u82f1\u570b\u6587\u5316\u5354\u6703\uff1a<\/strong>\u00a0\u82f1\u570b\u6587\u5316\u5354\u6703\u82f1\u570b\u5ba2\u6236\u670d\u52d9\u90e8\uff0cBridgewater House, 58 Whitworth Street, Manchester, M1 6BB<\/p><p><strong>\u7368\u7acb\u5b78\u6821\u7763\u5bdf\uff1a<\/strong>\u00a0C A P House, 9-12 Long Ln, London EC1A 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Purpose and scope This document contains Student Complaints Procedures. The scope of the procedures is restricted to complaints in respect of the students\u2019 experience at the School, including services and facilities provided by Schools or any support services such as residential accommodation. 2. Principles 2.1\u00a0\u00a0\u00a0 Students may ask for information, [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":23587,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23609","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints policy | Malvern House<\/title>\n<meta name=\"description\" content=\"Understand how we handle concerns fairly and promptly with our transparent complaints policy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/malvernhouse.com\/zh_tw\/\u6709\u7528\u8cc7\u8a0a\/\u653f\u7b56\/\u6295\u8a34\u653f\u7b56\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta 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