{"id":23609,"date":"2025-04-16T11:05:40","date_gmt":"2025-04-16T11:05:40","guid":{"rendered":"https:\/\/malvern.onyx-sites.io\/?page_id=23609"},"modified":"2025-05-20T14:49:47","modified_gmt":"2025-05-20T14:49:47","slug":"%e8%8b%a6%e6%83%85%e5%87%a6%e7%90%86%e6%96%b9%e9%87%9d","status":"publish","type":"page","link":"https:\/\/malvernhouse.com\/ja\/useful-information\/policies\/complaints-policy\/","title":{"rendered":"\u82e6\u60c5\u51e6\u7406\u65b9\u91dd"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23609\" class=\"elementor elementor-23609\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb3ce69 body-header-small colour-block e-flex e-con-boxed translate-yes e-con e-parent\" data-id=\"6cb3ce69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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class=\"elementor-element elementor-element-714138e9 e-con-full e-flex translate-yes e-con e-child\" data-id=\"714138e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e59987b elementor-widget elementor-widget-heading\" data-id=\"e59987b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u82e6\u60c5\u51e6\u7406\u65b9\u91dd<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4ada63 e-grid e-con-boxed translate-yes e-con e-parent\" data-id=\"c4ada63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfae74 elementor-widget 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\u30a2\u30d4\u30fc\u30eb<\/h3><p>\u82e6\u60c5\u304c10\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u89e3\u6c7a\u3055\u308c\u306a\u3044\u5834\u5408\u3001\u307e\u305f\u306f\u5b66\u751f\u306b\u3068\u3063\u3066\u4e0d\u6e80\u8db3\u306a\u5834\u5408\u306f\u3001\u5b66\u751f\u306f\u5b66\u751f\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u7d4c\u7531\u3057\u3066\u30b9\u30af\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u306b\u82e6\u60c5\u3092\u7167\u4f1a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p><p>\u30b9\u30af\u30fc\u30eb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u306f\u82e6\u60c5\u3092\u8abf\u67fb\u3057\uff08\u901a\u5e38\u3001\u5b66\u751f\u672c\u4eba\u307e\u305f\u306f\u5b66\u751f\u304c\u6307\u540d\u3057\u305f\u4eba\u7269\u3068\u76f4\u63a5\u8a71\u3057\u5408\u3046\u3088\u3046\u62db\u5f85\u3059\u308b\uff09\u3001\u5b66\u751f\u306f\u901a\u5e3810\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u66f8\u9762\u306b\u3088\u308b\u56de\u7b54\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002<\/p><p>\u751f\u5f92\u304c\u305d\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u3001\u305d\u308c\u4ee5\u4e0a\u306e\u82e6\u60c5\u3092\u671b\u307e\u306a\u3044\u5834\u5408\u3001\u82e6\u60c5\u304b\u3089\u5f97\u305f\u60c5\u5831\u306f\u5f53\u6821\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p><h4>3.3.1 \u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u69cb\u6210<\/h4><p>\u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u59d4\u54e1\u306f\u3001\u5f53\u8a72\u4e8b\u6848\u3068\u904e\u53bb\u306b\u3044\u304b\u306a\u308b\u95a2\u4fc2\u3082\u6709\u3057\u3066\u306f\u306a\u3089\u306a\u3044\u3002\u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306f\u4ee5\u4e0b\u306e\u30e1\u30f3\u30d0\u30fc\u3067\u69cb\u6210\u3055\u308c\u308b\uff1a<\/p><p>\u539f\u544a<\/p><ul><li>\u7406\u4e8b1\u540d\u3001\u6821\u9577\u307e\u305f\u306f\u5b66\u7fd2\u90e8\u9577\u3001\u4eba\u4e8b\u90e8\u9577\uff08\u9069\u5b9c\uff09<\/li><li>\u5b66\u751f\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304b\u3089\u5b66\u6821\u7ba1\u7406\u80051\u540d<\/li><li>\u5b66\u751f\u4ee3\u88681\u540d<\/li><li>\u4e00\u4eba\u306e\u6559\u5e2b<\/li><\/ul><h4>3.3.2 \u4e0d\u670d\u7533\u3057\u7acb\u3066\u306e\u53c2\u7167\u6761\u4ef6<\/h4><p>\u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u8077\u52d9\u6a29\u9650\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3068\u3059\u308b\uff1a<\/p><p>i) \u5b66\u6821\u307e\u305f\u306f\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u65bd\u8a2d\u3092\u542b\u3080\u3001\u5b66\u6821\u3067\u306e\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u5b66\u751f\u306e\u82e6\u60c5\u3092\u691c\u8a0e\u3059\u308b\u3002<\/p><p>ii) \u305d\u306e\u6c7a\u5b9a\u3092\u3001\u9069\u5207\u306a\u5834\u5408\u306b\u306f\u7406\u4e8b\u4f1a\u304a\u3088\u3073\u5b66\u751f\u4ee3\u8868\u306b\u5831\u544a\u3059\u308b\u3002<\/p><h3>3.4 \u6700\u7d42\u4e0a\u8a34<\/h3><p>\u751f\u5f92\u304c\u4e0d\u670d\u7533\u3057\u7acb\u3066\u6bb5\u968e\u306e\u7d50\u679c\u306b\u6e80\u8db3\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u5b66\u6821\u306e\u8a8d\u5b9a\u6a5f\u95a2\u306b\u9023\u7d61\u3059\u308b\u3053\u3068\u304c\u5968\u52b1\u3055\u308c\u308b\uff1a<\/p><p><strong>\u30d6\u30ea\u30c6\u30a3\u30c3\u30b7\u30e5\u30fb\u30ab\u30a6\u30f3\u30b7\u30eb<\/strong>\u00a0\u30d6\u30ea\u30c6\u30a3\u30c3\u30b7\u30e5\u30fb\u30ab\u30a6\u30f3\u30b7\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fbUK\uff08\u30d6\u30ea\u30c3\u30b8\u30a6\u30a9\u30fc\u30bf\u30fc\u30fb\u30cf\u30a6\u30b9\u300158 Whitworth Street, Manchester, M1 6BB<\/p><p><strong>\u72ec\u7acb\u5b66\u6821\u691c\u67fb\u9662<\/strong>\u00a0C A P \u30cf\u30a6\u30b9\u3001\u30ed\u30f3\u30b0\u30fb\u30ea\u30f39-12\u3001\u30ed\u30f3\u30c9\u30f3EC1A 9HA<\/p><h2>\u4ed8\u9332I<\/h2><h3>\u82e6\u60c5\u51e6\u7406\u59d4\u54e1\u4f1a\u306e\u4f1a\u8b70\u624b\u9806<\/h3><ol><li>\u8b70\u9577\u306f\u3001\u5f53\u4e8b\u8005\u306b\u82e6\u60c5\u306e\u5185\u5bb9\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li><li>\u59d4\u54e1\u9577\u306f\u3001\u82e6\u60c5\u3092\u53d7\u3051\u305f\u5b66\u751f\uff08\u307e\u305f\u306f\u4ee3\u7406\u4eba\uff09\u306b\u5bfe\u3057\u3001\u82e6\u60c5\u3092\u652f\u6301\u3059\u308b\u7406\u7531\u3092\u8aac\u660e\u3057\u3001\u8a3c\u4eba\u3092\u7d39\u4ecb\u3059\u308b\u3088\u3046\u6c42\u3081\u308b\u3002<\/li><li>\u59d4\u54e1\u4f1a\u306f\u3001\u59d4\u54e1\u9577\u3092\u901a\u3058\u3066\u3001\u5b66\u751f\u304a\u3088\u3073\uff0f\u307e\u305f\u306f\u4ee3\u7406\u4eba\u3001\u304a\u3088\u3073\uff0f\u307e\u305f\u306f\u305d\u306e\u8a3c\u4eba\u306b\u5bfe\u3057\u3066\u3001\u3044\u3064\u3067\u3082\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li><li>\u8b70\u9577\u306f\u3001\u82e6\u60c5\u304c\u63d0\u8d77\u3055\u308c\u305f\u4eba\u7269\u306b\u5bfe\u3057\u3001\u82e6\u60c5\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3068\u3001\u56de\u7b54\u3092\u652f\u6301\u3059\u308b\u8a3c\u4eba\u306e\u7d39\u4ecb\u3092\u6c42\u3081\u308b\u3002<\/li><li>\u59d4\u54e1\u4f1a\u306f\u3001\u3044\u3064\u3067\u3082\u3001\u59d4\u54e1\u9577\u3092\u901a\u3058\u3066\u3001\u82e6\u60c5\u304c\u63d0\u8d77\u3055\u308c\u305f\u672c\u4eba\u304a\u3088\u3073\u305d\u306e\u8a3c\u4eba\u306b\u8cea\u554f\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li><li>\u59d4\u54e1\u9577\u306f\u3001\u82e6\u60c5\u3092\u7533\u3057\u51fa\u305f\u5b66\u751f\uff08\u307e\u305f\u306f\u4ee3\u7406\u4eba\uff09\u306b\u5bfe\u3057\u3001\u305d\u306e\u4e8b\u60c5\u3092\u8981\u7d04\u3059\u308b\u3088\u3046\u6c42\u3081\u308b\u3002<\/li><li>\u59d4\u54e1\u9577\u306f\u3001\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u305f\u4eba\u7269\u306b\u5bfe\u3057\u3001\u305d\u306e\u4e8b\u60c5\u3092\u8981\u7d04\u3059\u308b\u3088\u3046\u6c42\u3081\u308b\u3002<\/li><li>\u5f53\u4e8b\u8005\u306f\u9000\u5e2d\u3059\u308b\u3088\u3046\u6c42\u3081\u3089\u308c\u3001\u59d4\u54e1\u4f1a\u306f\u8074\u53d6\u3055\u308c\u305f\u8a3c\u62e0\u3092\u691c\u8a0e\u3057\u3001\u3053\u306e\u6bb5\u968e\u3067\u3001\u4ed6\u306e\u5f53\u4e8b\u8005\u304b\u3089\u3055\u3089\u306a\u308b\u8a3c\u62e0\u307e\u305f\u306f\u52a9\u8a00\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u5f8c\u65e5\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u518d\u958b\u3059\u308b\u3053\u3068\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u306e\u5834\u5408\u3001\u3059\u3079\u3066\u306e\u5f53\u4e8b\u8005\u306f\u518d\u958b\u3055\u308c\u305f\u4f1a\u5408\u306b\u51fa\u5e2d\u3059\u308b\u3088\u3046\u62db\u5f85\u3055\u308c\u308b\u3002<\/li><li>\u59d4\u54e1\u9577\u306f\u3001\u5f53\u4e8b\u8005\u3092\u62db\u96c6\u3059\u308b\u304b\u3001\u66f8\u9762\u306b\u3066\u59d4\u54e1\u4f1a\u306e\u6c7a\u5b9a\u3092\u767a\u8868\u3059\u308b\u3002\u5be9\u554f\u306e\u7d50\u679c\u306f\u66f8\u9762\u3067\u78ba\u8a8d\u3055\u308c\u308b\u3002<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Malvern Policies Complaints policy 1. Purpose and scope This document contains Student Complaints Procedures. The scope of the procedures is restricted to complaints in respect of the students\u2019 experience at the School, including services and facilities provided by Schools or any support services such as residential accommodation. 2. Principles 2.1\u00a0\u00a0\u00a0 Students may ask for information, advice and help in making a complaint from anyone they wish. At any stage, the student has a right to be accompanied\/represented by another person who may speak on the student\u2019s behalf if s\/he requires it 2.2\u00a0\u00a0\u00a0 Malvern House welcomes comments and suggestions from students as to how the School might enhance its effectiveness and\/or [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":23587,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23609","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints policy | Malvern House<\/title>\n<meta name=\"description\" content=\"Understand how we handle concerns fairly and promptly with our transparent complaints policy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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